team leader

Leadership

Why You Need To Kill The Office Manager

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Manager vs. Leader

First of all, I definitely have to start with the fact that this post is NOT about murder (LOL). It is, however, about re-organizing your office’s operational structure. It’s important to move away from having one person hold all the cards—a.k.a. the office manager. We’re going to dive deep into why but first I have to tell you about an experience. […]

Accountability

Why You Need to Use Job Descriptions

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Why you need to use job descriptions

Job descriptions may initially seem like unnecessary things, but if you aren’t using them you’re missing out on a huge opportunity. Let me tell you a story. When I was still working as the front team leader for my dad’s dental practice, we had a seemingly poor performing employee. We’ll call her Lily. Lily was the sort of person who […]